FAQ

1.What is Jade Monroe?
Jade Monroe is an online boutique celebrating timeless, modern women’s fashion. We offer carefully curated clothing, accessories, and essentials designed to inspire confidence and style every day.

2.How long does shipping take?
Shipping times depend on your location. Orders are usually processed within 2–3 business days and delivered within 7–15 business days. You’ll receive tracking details once your order ships.

3.How can I track my order?
Once your order has shipped, a tracking number will be emailed to you so you can follow your package every step of the way.

4.What payment methods do you accept?
We accept major credit/debit cards (Visa, MasterCard, American Express) and PayPal. All payments are securely processed for your safety.

5.What is your return policy?
We offer a 30-day return policy. Items must be unused and in their original packaging. For full details, visit our Returns & Refunds page.

6.My item arrived damaged. What should I do?
Please contact us within 48 hours of receiving your order with photos of the damage. We’ll happily arrange a replacement or a full refund.

7.Do you offer discounts or promotions?
Yes! We regularly share seasonal deals and exclusive offers. Subscribe to our newsletter and follow us on social media to stay updated.

8.Can I cancel or change my order?
Orders can be canceled or modified within 24 hours of placement. Contact our customer support team as soon as possible for assistance.

9.How can I contact Jade Monroe for assistance?
Email us at: info@jademonroeuk.com

We’re always here to help you have the best shopping experience!